Login Register

Reduced support volume with a smart KB

August 21, 2020 Demo_user
Client: Acme Corp
Tools Used: Slack, Notion, Automation
Description

Built an internal automation bot and searchable KB to answer FAQs.

The Challenge

Support teams were overwhelmed with recurring questions.

What I Did

Collaborated with support, built a Slack-integrated bot + KB flow.

The Impact

28% drop in recurring tickets

What I Learned

Internal friction deserves the same empathy as external UX.

Added on April 16, 2025 at 18:26