Led the design and rollout of a real-time analytics dashboard for enterprise clients. Focused on reducing support dependency and improving data visibility.
Clients lacked visibility into platform performance, creating friction and dependency on support.
Defined product scope, worked with design and engineering to launch V1 in 3 months, and iterated based on feedback.
42% increase in feature adoption within 2 quarters
Prioritizing intuitive UX is key to driving self-serve behaviors.